Contact information

shopsupport@mubi.com

 

MUBI Shop - FAQ

Need some help? Check out our list below to see if we can answer your question. If you still can’t find what you’re looking for please email us at shopsupport@mubi.com. We’d be happy to help.

ORDERING

What payment methods do you accept?

Most major credit cards are accepted. A full list of accepted payment methods is available at checkout.

I didn’t get a confirmation email. What do I do?

Check your spam or junk folder and any tabs in your inbox. Try also adding shopsupport@mubi.com to your email contact list. If you are still having issues, contact us at shopsupport@mubi.com. We’d be happy to help.

What do I do if something I like is out of stock?

Limited edition items unfortunately will not be available again once sold out. Other items may be periodically restocked. Please do check back or reach out to shopsupport@mubi.com.

What is the status of my order?

You will be notified via email about all order status updates. If you have an immediate question about your order, please email us at shopsupport@mubi.com. We’d be happy to help.

 

SHIPPING

Where can I ship?

Currently, the MUBI SHOP is only available in the UK, US, Argentina, Brazil, Canada, Chile, Colombia, France, Germany, Ireland, Italy, Mexico, Netherlands and Spain. 

When can I expect to receive my order?

How much does shipping cost?

Shipping costs will be determined at checkout.

Will I have to pay import duty, customs fees, or other tax?

We ship our merch from warehouses based in the UK and US. Due to the customs policy of different countries, unfortunately we cannot determine with absolute certainty whether you will be charged an import tax. Please note that any potential customs duties or import taxes are the responsibility of the receiver. These vary from country to country and we cannot guarantee what you might be charged. You may wish to contact your local postal service or customs office for further information.

I messed up my address! Can I fix it?

Please email us as soon as possible at shopsupport@mubi.com. If your order has not yet been shipped, we can adjust the address.

My order says it’s been delivered but I haven't received anything. What should I do?

Please email us at shopsupport@mubi.com.

CANCEL / RETURNS

Can I cancel my order?

Please email us as soon as possible at shopsupport@mubi.com. If your order has not yet been shipped, we can cancel the order.

Can I exchange my order?

Exchanges are not available; however, if your product arrives damaged or is lost during shipping, please contact us at shopsupport@mubi.com and we can replace the item.

Can I return my order?

Returns are possible within 14 days of delivery. Please email us at shopsupport@mubi.com to process the return. You will need to pay for and arrange return shipping.